Rvices as a result of the changing roles and challenges faced

Rvices as a result of the changing roles and challenges faced by the pharmacists. Taipei Medical University-affiliated Shuang Ho Hospitalimplemented the first drive-through pharmacy service in Taiwan in July 2011, opening a four-lane 3 drive-through near the hospital building. The implementation of the Shuang Ho Hospital drivethrough service increased the overall prescription refilling rate, online reservation usage and proportion of BelinostatMedChemExpress Belinostat medications picked up within a six month period. In Australia, one-stop-shop, forward dispensing, “Rolls Royce service”, e-prescribing, chronic illness card, prescription reminder systems, drive-through, pick up and home delivery services are a few examples of the innovations and expectations of consumers from their community 4 E-prescribing which supplies pharmacies. prescription via online system is highly demanded by Australian patients as this system is viewed to reduce pharmacy queues and prescription related paperwork.4 At the same time, more and more consumers prefer home delivery services and drivethrough services over face-to-face or going-into5 pharmacy medicine pick-up in Australia. In the United States, outpatient drugs are dispensed through both community and mail order 6 Mail order pharmacy services pharmacies. historically existed primarily for delivery of medication to rural or remote areas.7 Pharmacy benefit managers through expanded services routinely offer drug formulary development, specialty pharmaceutical distribution and mail order prescription delivery options to clients to control 8 prescription drug cost. Instead of widespread perception of lower prices via mail order versus community pharmacies, several studies have Imatinib (Mesylate)MedChemExpress CGP-57148B discovered mixed and opposite findings regarding the potential savings in cost to both patients and insurers.8,6 Instead, some generic drug prices are higher through mail order pharmacy. It is also found that the loss of copayments in mail order service benefit was greater than the savings on ingredient costs and dispensing fees even though mail order pharmacy is considered less expensive for patients overall.9 While cost containment is still an on-going debate, mail order pharmacy services provide evidence of improving patient’s adherence to medications and better control of disease state. In a recent study in the United States, patients who received medications by mail had better adherence to antiglycemic10, antihypertensive, lipid-lower 11 medications and better LDL-cholesterol control when compared with patients who obtained refills at community pharmacies.12 It was also found that patients who switched to mail order pharmacy had higher medication possession ratios and trended toward lower total and diabetes-related medical costs over time.13 Better patients’ satisfaction were noticed for customers who use mail order pharmacy14 compared to traditional pharmacy with highest satisfaction related to phone service, technical competence and turnaround time dimension.15 Scenario in Malaysia Pharmacy value-added services is still a new concept to many Malaysians who have not been exposed to these services. In fact, not manywww.pharmacypractice.org (ISSN: 1886-3655)Tan CL, Hassali MA, Saleem F, Shafie AA, Aljadhey H, Gan VB. Development, test-retest reliability and validity of the Pharmacy Value-Added Services Questionnaire (PVASQ). Pharmacy Practice 2015 Jul-Sep;13(3):598. doi: 10.18549/PharmPract.2015.03.patients adopt these services despite it being free of service char.Rvices as a result of the changing roles and challenges faced by the pharmacists. Taipei Medical University-affiliated Shuang Ho Hospitalimplemented the first drive-through pharmacy service in Taiwan in July 2011, opening a four-lane 3 drive-through near the hospital building. The implementation of the Shuang Ho Hospital drivethrough service increased the overall prescription refilling rate, online reservation usage and proportion of medications picked up within a six month period. In Australia, one-stop-shop, forward dispensing, “Rolls Royce service”, e-prescribing, chronic illness card, prescription reminder systems, drive-through, pick up and home delivery services are a few examples of the innovations and expectations of consumers from their community 4 E-prescribing which supplies pharmacies. prescription via online system is highly demanded by Australian patients as this system is viewed to reduce pharmacy queues and prescription related paperwork.4 At the same time, more and more consumers prefer home delivery services and drivethrough services over face-to-face or going-into5 pharmacy medicine pick-up in Australia. In the United States, outpatient drugs are dispensed through both community and mail order 6 Mail order pharmacy services pharmacies. historically existed primarily for delivery of medication to rural or remote areas.7 Pharmacy benefit managers through expanded services routinely offer drug formulary development, specialty pharmaceutical distribution and mail order prescription delivery options to clients to control 8 prescription drug cost. Instead of widespread perception of lower prices via mail order versus community pharmacies, several studies have discovered mixed and opposite findings regarding the potential savings in cost to both patients and insurers.8,6 Instead, some generic drug prices are higher through mail order pharmacy. It is also found that the loss of copayments in mail order service benefit was greater than the savings on ingredient costs and dispensing fees even though mail order pharmacy is considered less expensive for patients overall.9 While cost containment is still an on-going debate, mail order pharmacy services provide evidence of improving patient’s adherence to medications and better control of disease state. In a recent study in the United States, patients who received medications by mail had better adherence to antiglycemic10, antihypertensive, lipid-lower 11 medications and better LDL-cholesterol control when compared with patients who obtained refills at community pharmacies.12 It was also found that patients who switched to mail order pharmacy had higher medication possession ratios and trended toward lower total and diabetes-related medical costs over time.13 Better patients’ satisfaction were noticed for customers who use mail order pharmacy14 compared to traditional pharmacy with highest satisfaction related to phone service, technical competence and turnaround time dimension.15 Scenario in Malaysia Pharmacy value-added services is still a new concept to many Malaysians who have not been exposed to these services. In fact, not manywww.pharmacypractice.org (ISSN: 1886-3655)Tan CL, Hassali MA, Saleem F, Shafie AA, Aljadhey H, Gan VB. Development, test-retest reliability and validity of the Pharmacy Value-Added Services Questionnaire (PVASQ). Pharmacy Practice 2015 Jul-Sep;13(3):598. doi: 10.18549/PharmPract.2015.03.patients adopt these services despite it being free of service char.