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Ate the social network of sufferers, and also other care that assists in the preservation of their identities, worsening and growing of patient vulnerability can be verified, causing discomfort, concern, insecurity and embarrassment together with the care offered(14). Hence, the wellness care facility atmosphere can not harm the integrity of individuals, but rather, have to present a more welcoming space for the ills and sufferings that the patient expresses(14-15,17). The instant care dimension was explored from two perspectives. The waiting time for care dimension was satisfactory when it comes to user expectation. In investigation on solutions in Rio de Janeiro, 40 of respondents have been unhappy with waiting greater than one hour(four)Each one of the responsiveness elements are supported by a single or extra human rights principles, and these elements are interconnected with one another. The care offered with respect, caring and dignity involves patient autonomy to participate and make a decision on one’s personal well being and that of one’s loved ones, as well as the freedom to accept or refuse therapy and overall health guidance. Concerning privacy and confidentiality,(12)sufferers feltprotected within the service evaluated, as opposed to these inside the solutions of Rio de Janeiro, whose clientele evaluated the former because the most flawed aspect, while the confidentiality of info was assured .(4)Communication was perceived in the construction of responsiveness(1) as the point Naringoside web frequent to all other elements of this theme, and it was basic to the continuity of care. The high quality of care is determined by the mixture of technical and interpersonal measures, namely, appropriate and effective communication with language that favors the understanding in the patients, as reported by the interviewees, reiterating satisfaction with the explanations received. Within this sense, the service moves inside the direction of strengthening the health technique functions, to enlarge the choice of your patient, increasing effectiveness and efficiency, at the same time as enhancing the excellent of care, aiming at universal coverage(5). The otherperspective of quick care (or fast attendance) with regard to geographic accessibility, defined because the “dimension that reflects the typical distance between population and sources and needs to be measured with regards to time consumed for wellness care, by the usual indicates of transportation.” . It is not probable to set an ideal measure of geographical accessibility, as adequate time for evaluation depends on the type of need. […] There are unique levels of accessibility for diverse needs, which, in turn, must be covered by unique resource characteristics”(16). In PubMed ID:http://www.ncbi.nlm.nih.gov/pubmed/20178013 addition, for patients of wellness services,the expectations are constructed by the suggests of communication based on the current and previous experiences involving values, beliefs and attitudes concerning the rights and duties of citizenship(1,8).The other set of responsiveness elements refers to customer orientation. One of several components contains facilities plus the physical atmosphere. Thus, it seems that this dimension was poorly judged by FHU individuals, shown to become inadequate and not conforming to thewww.eerp.usp.br/rlae.As stated, the proximity of your unit (geographical accessibility) will not often imply accessibility toRev. Latino-Am. Enfermagem 2016;24: e2674 the unit. Other dimensions such as organizational accessibility, are part of the service’s response for the users’ desires. Within this sense, the operation of the FHU throughout working hours was regarded as inap.